How to file a title VI complaint with Dunklin County Transit Service, Inc.:
The complaint procedures apply to the beneficiaries of Dunklin County Transit’s programs, activities, and services.
RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by Dunklin County Transit may file a Title VI com-plaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
HOW TO FILE A COMPLAINT: Information on how to file a Title VI complaint is posted in public areas of our agency.
You may request a copy of Title VI Complaint Form by writing to Dunklin County Transit, 610 N. Douglass Street, Malden, MO., 63863. Information on how to file a Title VI complaint may also be obtained by calling Dunklin County Transit at 573-276-5806.
You may file a signed, dated complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number.
- Specific, detailed information (how, why and when) about the alleged act of discrimination.
- Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Please submit your complaint form to Dunklin County Transit, 610 N. Douglass Street, Malden, MO., 63863.
COMPLAINT ACCEPTANCE: Dunklin County Transit will process complaints that are complete.
Once a completed Title VI Complaint Form is received, Dunklin County Transit will review it to determine if Dunklin County Transit has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by Dunklin County Transit.
INVESTIGATIONS: Dunklin County Transit will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Dunklin County Transit may contact the complainant. Unless a longer period is specified by Dunklin County Transit, the complainant will have ten (10) days from the date of the letter to send requested information to the Dunklin County Transit investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
LETTERS OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
- A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with Dunklin County Transit’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. Dunklin County Transit will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, Dunklin County Transit will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, Region VII, 901 Locust Street, Suite 404, Kansas City, MO, 64106.
If information is needed in another language, contact Dunklin County Transit, 610 N. Douglass Street, Malden, MO., 63863, or call 573-276-5806.